Refund Policy

1. Introduction

Welcome to TERRAVISTA. This refund policy is designed to provide clarity and confidence when shopping with us. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.

2. Eligibility for Refunds

We offer refunds for the following cases:

• Defective products.
• Items not as described.
• Orders incorrectly processed by TERRAVISTA.

3. Refund Request Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] within 14 days of receiving your order.
• Provide your order number and detailed information about the issue.
• Our team will review your request and respond within 3 business days.

4. Refund Methods

Approved refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to appear in your account after approval.

5. Non-refundable Items

Certain items are non-refundable, including:

• Gift cards.
• Downloadable software products.
• Services that have already been performed.

6. Contact Us

If you have any questions regarding this refund policy, please contact us at [email protected]. We are here to assist you.

Thank you for choosing TERRAVISTA!